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Terms & Policies

Terms & Policies

What is your shipping policy?

Our current order processing time is 3-5 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment as quickly as possible and shipped out using the standard delivery services of USPS.

Please note:

  • Orders placed after 1:00pm Eastern Time will begin processing the following business day.
  • Backordered and pre-order items do not being processing until inventory is received at our fulfillment center.

We want to ensure that your order is shipped to you as quickly as possible. If your order has experienced a delay in shipment, which exceeds the normal processing and shipment time, please contact us using the “Ask a Question” tab above and make sure to include the following information:

  • Order number
  • Item not yet shipped

Return Policy

Published 02/03/15

How do I return an item for a refund or exchange?

Return Conditions

If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order. Please note that the following conditions apply:

  • You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship an exchange item to you.
  • Shipping charges are not refunded when you return an item.
  • Refunds are issued to the card used to place the order. Credits cannot be issued in the form of checks or gift cards.

*This includes orders placed with prepaid gift cards, so be sure to keep your card information even if there is no remaining balance.*

  • Items must be in new, resaleable condition.
  • If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
  • We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers’ credit card information on file, we are unable to charge your card for any difference in price.
  • We can only process exchanges for like-quantities. For example, if you return (1) ZeroMed acupressure device, we cannot process an exchange for (2) ZeroMed acupressure device, even if the total merchandise value is the same. Retail Purchases: Please note that orders placed through our online store cannot be returned to retail store locations, nor can retail store purchases be returned to the online store.

Secure Shopping Guarantee

Published 03/03/2015

How do I know it’s safe to place an order?

We take security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All information that you provide during the shopping process is encrypted for your protection and held completely confidential.

We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.


ZeroMed Privacy Policy

Published 03/03/2015

General

We are committed to protecting your privacy and ensuring that all customer information be kept strictly confidential. Delivery Agent, Inc. administers and manages this website.

Collection of Information

To better serve you, we collect and store information about visitors to this website. We may ask, at certain times (purchase or order of a product, contest/sweepstakes/promotion, registering for a catalog) for you to provide information such as name, shipping/billing address, phone number, email address, credit card information, birth date, gender, age, occupation, etc…We may also maintain/retain a record of your purchases from the website.

Use of Information

We do not intend to use customer information collected through this website in any way not described here without first providing you the opportunity to opt-out of that use. We use customer information collected in conjunction with the purchase of products on this website to complete transactions and fulfill requests for services. We may also use customer information to provide a more effective and efficient customer experience. Additionally, we may use customer information to send you our newsletter and/or e-mail notifications / direct e-mail marketing. We (or third parties engaged by us) may also send you notices about products and services, promotions, contests (which may be related to the services of this website and/or other products or services provided by us), or re-order information to continue to serve you. We require strict contractual obligations from any such third party to ensure safeguards for the privacy and security of the information which are at least as restrictive as this Privacy Policy in handling your information.

Consent
By utilizing this website, you are consenting to the use of customer data as herein described, including but not limited to the processing of any personal and sensitive data included in the data you provide.

Opt-Out
We communicate with users of our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. When you make a purchase from us, we use your information to process your order, to send an e-mail to confirm your order, and to contact you via phone, mail, or e-mail if we have any questions regarding your order. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. If you wish to opt-out and prefer not to receive information about additional products and services, promotions, and contests through e-mail, mail, or phone, you may do so by sending us an email at unsubscribe@zeromed.com. Please note: Such requests will be honored within ten (10) business days according to section 5(a)(4)(A)(i) of the Can-Spam Act. While we will process your request as soon as possible, please be aware that in some circumstances you may receive a few more messages until your request is processed. You also may opt-out of receiving such emails by clicking on the “unsubscribe” link within the text of the email.

Cookies
We make limited use of cookies to gather information when you visit the website, make a purchase or when you click through to the website from a targeted email or partner site. We also use cookies to gather information upon your return visit to the website so that we can prepare and customize our services to you. A cookie is a small file sent to your computer that is stored on the hard drive and allows us to identify you and better customize the site for you. We do not capture personal information with our use of cookies.

We recognize that we must maintain and use customer information responsibly and are committed to doing so. If you have any questions regarding our privacy statement, please email us.